December 28. 2015
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- Nonprofits should ensure that they have an explicit and clear set of ethical principles and, as appropriate, operational or program standards that have been discussed by their board and staff and that are transparently clear to all stakeholders.
- In rendering its programs or services, a nonprofit should act with the utmost professionalism and treat persons served with respect.
- Nonprofits should provide an effective procedure for problem solving or reporting grievances, including but not limited to, legal or ethical misconduct by the organization’s employees and volunteers. The procedure should include actions for addressing and resolving complaints effectively.
- Nonprofits should have policies in place that protect the confidentiality and privacy of personal information.